Dear_____,
I am writing this letter to express my apology that ______________.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
_________
亲爱的_____，（对方姓名）
我写这封信以表达我的道歉 ______________（道歉原因）。
对此我深感抱歉。
我再次对给您造成的任何不便深感歉意，希望您能理解我的处境并接受我的道歉。
谨启
_________（自己姓名）
Dear Ashley,
Please accept my deepest apologies for my mistake in regard to leaking customer information to people from the other department.
It was not my intention to create such an awkward and embarrassing situation for our department.
If there was any good that came out of this unfortunate experience, it is that I have grown and learned alternative approaches to these situations.
Please feel free to let me of your thoughts and concerns over this matter. You can reach me at email.
Sincerely,
Jim
Dear Mr. Wang,
Thank you for choosing to stay at shanghai Hotel, (and for taking the time to complete our Survey). I was most concerned to learn that you felt that you had a less than satisfactory experience during your time in our
establishment. Please accept my sincere apologies on behalf of the hotel.
I have read your form personally to learn from your comments and
experiences whilst staying with us. I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have raised the matter of the manner and service standard of our associates, room maintenance issue, with the parties concerned so that we may all have the opportunity to learn from it.
I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “abcdefg”.
Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.
Yours sincerely,
Guest Service Manager