Dear bob,
i'm ething must be done to solve the problem because i understand you cherish the cd enormously.i can either send it to you by express mail or alternatively compensate you at a reasonable price.if you do not mind,i may bring it back to you next time i go to canada.
please let me know which solution you prefer at your earliest convenience.i really hope you will accept my sincere apology.
faithfully yours,
li ming
Dear___________,
I am terribly sorry to tell you that_________,and I am writing this letter to show my deep regret.Please accept my sincere apology with gratitude.I hope you will understand my situation and excuse me for___________.
The reason why__________is that__________.Under that circumstance,____________.Therefore,it was not my power to___________.
If possible,I would like to suggest that___________.I shall be obliged if you will kindly write and tell me___________.I am looking forward to seeing you again.
Yours,
________