Dear customer,
I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .
The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.
Thank you again.
Dear consumer,
I stand for our hotel to say sorry to you about that you ate something in the beef noodles.I am sorry to hear you are angry with us.I would like to make an apology to you for our bad service.I think This will be a warning to us to be more careful in the future.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
we must say sorry to you again.
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening.
Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please dont hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,
Li Ming